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* Hotels’ check in time is at 14:00 and check out is at 11:00. In case you are in a tour around the check in and out time, know that you can leave your luggage packed in your room or at the reception together with your room’s key. For your convenience, early and late check in and out could be arranged. Just let us know in advance and also an extra fee will be applied for this accommodation
* Guests will be informed by us day before about next day’s pick up time, schedule in written by message threat. Please check carefully. Ask us if there is anything not clear in mind. We will be happy to answer all questions. We are not responsible if any tour or service is missed because of guests’ miscommunication
* All communications must be done written as it will be better to keep in notes not to miss or forget anything said, not by calls
* We kindly request our guests to be ready 15 minutes prior to departure time. Guests need to arrive promptly at the meeting points given by Tourkeystay (hotel lobby, not inside room or breakfast hall), or the tour will proceed without them
* Due to traffic conditions beyond our control, pick up may be delayed
* Tourkeystay is not responsible for any loss or theft of belongings during the tour. If any guest forgets belongings anywhere and return to get it, group will not wait for them and proceed to next place in programme
* Please check hotels given by us in advance online about their locations, amenities, room sizes etc. Let us know if to change to any other. We are not able to do any changes once tour starts at free of charge. Cancellation penalties will apply by hotels if the reservations are cancelled within last few days.
* Please expect as much service as explained on itineraries, tour or service means from 8-9 am to 4-5 pm. After finishing day tours contact us only if any emergency occurs any time 24 hours (Night flights or tours are exceptional)
* The luggage allowance is 15 kilos carry on and 8 kilos cabin for domestic flights and 30 kilos carry on and 8 kilos cabin for International flights per person. Guests with extra luggage might be subjected to pay additional fees by the airline company arranging directly at airports. Carrying of extra luggage is guests own responsibility anywhere they go
* Airport transfers waiting time we can do maximum at International arrivals is 1 hour, Domestic arrivals is 30 minutes after landing. Guests getting out after this time period are responsible to arrange their own transportation at their own cost to the hotels booked. Please do not waste time at airports eating, drinking something or getting a sim card, there are lots of restaurants or phone shops in city center at lower rates around the hotels we will book for you. Guests going from their hotels to airports need to be ready on time also, or the vehicle will depart to catch its next schedule and guests will need to arrange their own transportation at their own cost as well
* Please read all tour descriptions carefully, let us know if you have any questions in advance.
* Full due of payment need to be done at arrival day, not left to later
* All tours in each city have some walking parts. Please dress up and get comfortable shoes ready accordingly
* None of the tours are suitable for disabled people
* Always remember whatever your position or rank in your country stays in your country, everyone visiting Turkey is a normal tourist for us, has the same value like all our guests, no one is privileged
* None of our packages include dinner, we are accommodating our guests at most central hotels and lots of restaurants to go directly by their own. Please do not ask to include dinner
* Tour package of guests who are not following above conditions will be stopped at the time of first problem occurs and not refunded. Same rules apply to B2B agencies.
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